Shipping policy

Shipping policy:

1. Processing Times

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• You’ll receive an email with tracking details once your order has shipped.

2. Shipping Methods & Costs

We ship Australia-wide using reliable carriers such as Australia Post and Sendle.

Shipping Option	Estimated Delivery Time*	Cost
Standard Shipping	3–7 business days	Flat rate: $8.95
Express Shipping	1–3 business days	Flat rate: $15.00
Free Shipping	Orders over $90.00	$0.00

*Delivery times are estimates only and may vary due to factors beyond our control (e.g., carrier delays, weather events).

3. Order Tracking

Once your order ships, you’ll get an email with a tracking link. You can use it to check your delivery status at any time.

4. International Shipping

Currently, we do not ship internationally.
If you are interested in our products from outside of Australia, please send us an email at sales@chitastudio.com.au.

5. Pre-Orders or Back-Orders

If an item is on pre-order or back-order, we’ll clearly indicate the expected shipping date on the product page and/or in your order confirmation.

6. Incorrect Address or Missed Delivery

• Please double-check your shipping address at checkout.
• If your package is returned to us due to an incorrect address or unclaimed delivery, we’ll contact you to arrange re-delivery. Additional shipping charges may apply.

7. Lost or Delayed Parcels

We do our best to ensure safe delivery. If your order hasn’t arrived within the expected timeframe:

• Check the tracking link in your email.
• Contact us at sales@chitastudio.com.au with your order number.
  We’ll liaise with the carrier to investigate and resolve the issue.

8. Split Shipments

If you order multiple items, they may ship separately depending on availability. We’ll notify you if this happens.

We want your experience with Chita Studio to be seamless from checkout to delivery. If you have any questions about shipping, email us at sales@chitastudio.com.au.